Terms & Conditions
My ultimate goal as a designer is to create beautiful surface patterns that are applied to high quality fabrics, accessories, and home décor. Upon completion, I send artwork to an on-demand manufacturer, where each piece is printed on-demand, and sewn/finished by hand. Some variations may occur within an order, or from one order to another. I work closely with the manufacturer to continually minimize any discrepancies, so the products are printed and finished as accurately as possible. I welcome any comments/questions about each product, so that customer service improves with each order.
The following terms and conditions are in place to help establish an effective relationship with customers:
With all orders – once payment is received – a custom printed, on-demand piece is placed into production. Normal turnaround time for 1-9 items is 5-8 business days. The normal turnaround time for 10+ items is 10-15 business days.
REPORTING A CONCERN
If you have a concern about a product purchased from my website, please contact me within 24 hours of initial receipt of product(s), with the order number, clear photos, and a detailed description of the issue.
Any product with sewing imperfections, mechanical issues, or defaults that render the piece unusable for it's intended purpose, are usually reprinted and replaced.
I will contact the manufacturer, who will respond to me within 48 hours. If the manufacturer requests additional information, I will relay this to the customer.
All concerns will be evaluated by myself and the manufacturer on a case-by-case basis, using the information provided.
All items are eligible for return within 30 days of original purchase.